These Terms and Conditions apply to all bookings, inquiries, communications, and services provided by Luxa Bina Tours.
1. Introduction
Welcome to Luxa Bina Tours. By accessing our website, contacting us, submitting a booking request, or using our tour guide services, you agree to follow and be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, please do not use our website or services.
2. About Luxa Bina Tours
Luxa Bina Tours provides local tour guide support in Bangladesh. Our services may include tour guidance, airport pickup assistance, transport support, site visit assistance, travel coordination, and general local travel support.
We aim to provide safe, comfortable, transparent, and hassle-free travel assistance for visitors exploring Bangladesh.
3. Booking and Service Requests
Bookings can be requested through our website contact form, WhatsApp, email, or other official communication channels listed on our website.
A booking is not confirmed until Luxa Bina Tours has checked availability and confirmed the booking details with the customer.
Customers are responsible for providing accurate travel dates, destination details, pickup points, contact information, and any special requirements before confirmation.
4. Pricing and Payment
Our standard guide service price is listed on our website. Prices may vary depending on travel location, duration, guide availability, transport needs, special requests, seasonal demand, or customized service requirements.
Accepted payment methods may include cash, PayPal, debit card, credit card, bKash, and direct bank transfer.
Any additional costs, such as transport, entry tickets, meals, accommodation, parking fees, tolls, or extra hours, may be charged separately unless clearly included in the confirmed booking.
5. Customer Responsibilities
Customers agree to:
- Provide accurate personal, travel, and booking information.
- Follow local laws, safety instructions, and guide recommendations.
- Treat guides, staff, drivers, local communities, and service partners respectfully.
- Arrive on time at agreed meeting points.
- Pay all confirmed fees and approved additional charges.
- Carry valid identification, travel documents, and any required permits.
6. Cancellations, Changes, and Refunds
Customers should contact us as early as possible if they need to cancel or change a booking.
Refund eligibility depends on the booking type, cancellation timing, guide availability, advance costs already paid, and any third-party service expenses arranged for the customer.
Non-refundable third-party costs, including transport reservations, tickets, permits, or other prepaid arrangements, may be deducted from any refund.
Luxa Bina Tours may offer rescheduling where possible, subject to guide availability.
7. Late Arrival and No-Show Policy
If a customer arrives late, the service may still end at the originally agreed time unless an extension is available and approved.
If a customer does not arrive or fails to communicate within a reasonable time, the booking may be considered a no-show, and paid fees may not be refundable.
8. Service Limitations
Luxa Bina Tours provides tour guide and travel support services. We do not guarantee specific weather conditions, travel times, attraction availability, road conditions, government restrictions, or third-party service performance.
Travel plans may be affected by traffic, weather, public events, safety concerns, strikes, natural events, or other circumstances beyond our control.
9. Safety and Travel Risk
Customers understand that travel involves normal risks, including traffic delays, weather changes, crowded areas, uneven roads, local conditions, and personal health considerations.
Luxa Bina Tours will make reasonable efforts to support safe and comfortable travel, but customers are responsible for their personal belongings, health, travel insurance, and travel decisions.
10. Third-Party Services
We may assist customers with transport, tickets, hotels, restaurants, or other third-party services. These services are operated by independent providers and are subject to their own terms, prices, availability, and policies.
Luxa Bina Tours is not responsible for losses, delays, cancellations, service failures, or disputes caused by third-party providers.
11. Website Information
We try to keep all information on our website accurate and updated. However, prices, availability, guide profiles, service details, and destination information may change without prior notice.
Website content is provided for general information and does not create a guaranteed booking unless confirmed directly by Luxa Bina Tours.
12. User Communications
When you contact us through WhatsApp, email, forms, or other channels, you agree that we may respond using the contact details you provide.
You agree not to submit false, abusive, illegal, harmful, spam, or misleading messages through our website or communication channels.
13. Intellectual Property
All website text, design elements, branding, logos, images, graphics, and content belong to Luxa Bina Tours or are used with permission, unless otherwise stated.
You may not copy, reproduce, sell, modify, or distribute our website content without written permission.
14. Privacy
Your use of our website and services is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.
15. Limitation of Liability
To the maximum extent allowed by law, Luxa Bina Tours will not be liable for indirect, incidental, special, or consequential damages arising from website use, travel delays, third-party services, customer decisions, or events beyond our reasonable control.
Our total liability for any confirmed service shall not exceed the amount paid by the customer for that specific service.
16. Force Majeure
Luxa Bina Tours is not responsible for failure or delay caused by events beyond reasonable control, including natural disasters, extreme weather, political unrest, strikes, public health emergencies, government restrictions, transport disruptions, or technical failures.
17. Refusal or Termination of Service
We reserve the right to refuse, cancel, or terminate service if a customer provides false information, behaves abusively, violates local laws, creates safety risks, fails to pay agreed fees, or breaches these Terms and Conditions.
18. Changes to These Terms
Luxa Bina Tours may update these Terms and Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after changes means you accept the updated Terms.
19. Governing Law
These Terms and Conditions are governed by the applicable laws of Bangladesh, unless another jurisdiction is required by applicable consumer protection laws.
20. Contact Information
If you have questions about these Terms and Conditions, please contact us:
- Email: luxabina@gmail.com
- WhatsApp: +49 163 0811547