This Privacy Policy applies to visitors, customers, and users who interact with Luxa Bina Tours through our website, contact form, email, WhatsApp, advertising links, or other official communication channels.
1. Introduction
Luxa Bina Tours respects your privacy and is committed to protecting your personal information. This Privacy Policy describes what information we collect, why we collect it, how we use it, and what choices you have.
By using our website or contacting us for tour guide services, you agree to the collection and use of information as described in this Privacy Policy.
2. Who We Are
Luxa Bina Tours is a local tour guide service in Bangladesh. We help travelers arrange guide support, travel assistance, airport pickup support, transport coordination, and site visit assistance.
For privacy-related questions, you can contact us at luxabina@gmail.com.
3. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit a form, message us, or request a booking. This may include:
- Your full name
- Email address
- Phone number or WhatsApp number
- Travel dates and preferred destinations
- Pickup location or meeting point
- Guide preferences and special requests
- Messages or notes you send to us
- Payment-related details necessary to confirm or manage a booking
4. Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Date and time of visit
- Referral source, such as Google, Meta, or another website
- General website usage and interaction data
This information helps us understand how visitors use our website, improve our services, measure advertising performance, and keep our website secure.
5. How We Use Your Information
We may use your information for the following purposes:
- To respond to your questions, messages, and booking requests
- To check guide availability and confirm service details
- To provide tour guide, travel support, and customer assistance services
- To communicate important booking updates
- To process payments, confirmations, refunds, or service records
- To personalize and improve customer support
- To improve our website, advertising, and service quality
- To prevent spam, fraud, misuse, or unauthorized activity
- To comply with legal, tax, accounting, or regulatory obligations
6. Legal Basis for Processing
We process personal information when it is necessary to respond to your request, provide services, complete a booking, comply with legal obligations, protect our business, or improve our services.
Where required by applicable law, we may rely on your consent for certain activities, such as cookies, advertising tracking, or marketing communications.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, analytics tools, or similar technologies. These technologies may help us remember preferences, understand website traffic, improve user experience, measure advertising results, and protect our website from misuse.
You can control or disable cookies through your browser settings. If you disable cookies, some parts of the website may not work as intended.
8. Google Ads, Meta Ads, and Analytics
We may use advertising and analytics tools from platforms such as Google, Meta, or similar providers. These tools may collect or receive information from our website and other apps or websites to measure ad performance and help show relevant ads.
These technologies may be used for:
- Conversion tracking
- Remarketing or retargeting
- Ad campaign measurement
- Audience insights
- Website analytics and performance improvement
Google, Meta, and other third-party platforms process data according to their own privacy policies and user settings. You may be able to manage ad preferences directly through your Google, Facebook, or Instagram account settings.
9. Form Submissions
When you submit a message through our website form, your information may be processed by a third-party form handling service and then delivered to our business email address. We use this information only to respond to your inquiry, manage bookings, and provide customer support.
10. WhatsApp, Email, and External Communication
If you contact us through WhatsApp, email, or another external platform, your communication will also be subject to the privacy practices of that platform. We use the information you send through these channels to respond to your inquiry, confirm booking details, and provide support.
11. Payment Information
We may offer payment options such as cash, PayPal, debit card, credit card, bKash, or direct bank transfer. Payment information may be processed by third-party payment providers, banks, or financial institutions.
We do not intentionally store full debit card or credit card numbers on our website. Payment providers process payment data according to their own privacy and security policies.
12. How We Share Information
We do not sell, rent, or trade your personal information to unrelated third parties. We may share limited information only when necessary, including with:
- Tour guides, drivers, or local service partners needed to fulfill your booking
- Payment processors, banks, or financial service providers
- Email, hosting, website, form, analytics, or advertising service providers
- Professional advisers, accountants, or legal representatives if needed
- Government, law enforcement, tax, or regulatory authorities when required by law
13. Third-Party Websites and Links
Our website may include links to third-party websites or platforms, such as WhatsApp, payment providers, email services, Google, Meta, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. Please review their privacy policies before submitting personal information to them.
14. Data Security
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, email communication, website form, or electronic storage method is completely secure. We cannot guarantee absolute security, but we take privacy and data protection seriously.
15. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. This may include responding to inquiries, managing bookings, providing services, keeping business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.
16. International Visitors
If you visit our website or contact us from outside Bangladesh, your information may be transferred to, stored in, or processed in Bangladesh or other countries where our service providers operate.
By using our website or services, you understand that privacy laws in these locations may differ from those in your country.
17. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your data is used or shared
To exercise your privacy rights, please contact us at luxabina@gmail.com.
18. Marketing Communications
If you choose to receive updates or promotional messages from us, we may use your contact information to send relevant service information. You may ask us to stop sending marketing messages at any time.
We may still send non-marketing messages related to bookings, payments, safety, customer support, or service updates.
19. Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
20. Accuracy of Information
You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date. Incorrect information may affect our ability to respond, confirm bookings, or provide services properly.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, advertising practices, legal requirements, or business operations.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after an update means you accept the revised Privacy Policy.
22. Contact Information
If you have any questions, concerns, or requests about this Privacy Policy or how your personal information is handled, please contact us:
- Business Name: Luxa Bina Tours
- Email: luxabina@gmail.com
- WhatsApp: +49 163 0811547
- Service Area: Bangladesh